Nearly three quarters (73%) of companies currently not conducting
user experience testing will be doing so in next 12 months.
(2013) eConsultancy-User Experience Survey Report. https://econsultancy.com/reports/user-experience-survey-report
Users don’t have much patience for poor-performing apps: 86 percent deleted
or uninstalled at least one mobile app because of problems with its performance.
(2014) https://www.appdynamics.com/press-release/appdynamics-releases-app-attention-span-study-which-shows-nearly-90-percent-surveyed-stopped-using-an-app-due-to-poor-performance/
By 2020 customer experience will overtake price and product as the key brand differentiator.
(2014) Customers 2020. The Future of BwB Customer Experience. http://www.walerinfo.com/customers2020/
83% say a seamless experience across all devices is important.
(2014) Salesforce. Mobile Behavior Report. https://www.exacttarget.com/sites/exacttarget/files/deliverables/etmc-2014mobilebehaviorreport.pdf
The revenue impact from a 10% point improvement in a company’s customer experience
score can translate into more than $1 billion
(2011) Forrester Research The Business Impact Of Customer Experience https://www.Forrester.com/The+Business+Impact+Of+Customer+Experience+2011/fulltext/-/E-RES59072?objectid=RES59072&al=0
I design with no limits, but the key is to limit a design to perfection. The perfect balance for the user's appreciation.